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Frequently Asked Questions
Q. If I've purchase a multiple play video and remaining views, how do I access the video to play it again?
A. Just log in to your store account and click on "My Account". Click on the order you placed for that video. Scroll down till you see the name of the video. You can click on the title to play it again, or right mouse click on it to save to download to your computer (follow the instructions below.)
Q. Can I download and save the DRM protected .WMV or .WMA Windows Media file to my computer for later viewing?
A. Yes, you can. Here's how:
- In Windows Media Player, click on the Video File icon in the lower left hand corner.
- Click File > Save as
- Select the location of the backup copy of your .WMA file. TIP: place it in your Windows Media Player Library so your Windows Media Player can easily find it.
- Make sure you're connected to Internet.
- Click Save Now.
- Next time you want to view the video, open your Windows Media Player and click on Library, or navigate to the location of the .WMA file and double click on it.
Q. Is There A Way To Backup & Restore My DRM Protected WMA & WMV Files?
A. Please note that you, the user can only backup & restore the license as allowed in the media rules; and only with Windows Media Player 7, 8, 9 and 10 supports license backup and restore feature. If you use WMP11, you can't use Windows Media Player to control the DRM licenses.
Following is how to backup licenses of DRM protected .WMV or .WMA Windows Media files:
- In Microsoft Windows Media Player, click on the Tools menu.
- Click Manage Licenses in Windows Media Player 10, or click License Management in Windows Media Player 7-9.
- To change the backup location, click Change, and then select a location where you want to store backup copies of your licenses.
- Click Back Up Now.
Following is how to restore licenses of DRM protected .WMV or .WMA Windows Media files (Windows Media Player 7-10):
- In Windows Media Player, click on the Tools menu.
- Click Manage Licenses in Windows Media Player 10, or click License Management in Windows Media Player 7-9.
- Select the location of the backup copies of your licenses. If you need to, insert the USB flash disk/memory key or floppy disk where your licenses are stored.
- Make sure you're connected to Internet.
- Click Restore Now.
Q. I Can't See My Download Link
A. First, please make sure you are using the Internet Explorer web browser and Windows Media Player version 10 or higher.
Please request that your license is reset. Once reset go back to your order (or refresh the page) and make sure you look for a yellow bar towards the top of the browser window asking to accept an ActiveX control. If this bar appears, please have accept the ActiveX control.
If the bar does not appear, AND you still do not see a download link, please read below:
The Adventure Productions Video Download Store (Digital Rights Director Media Store) has some very specific technology developed by Microsoft that requires a security upgrade to the operating system for this link to be visible. This security upgrade happens automatically assuming you, the user is on a licensed version of Windows and is using the Internet Explorer web browser. The programming to make this happen in the Adventure Productions Video Download Store (Digital Rights Director Media Store) was written for us directly by Microsoft.
The ONLY times we have seen cases where the customer is unable to see the download link, is when they are on an UNLICENSED version of the Windows Operating System.
The best solution is to please contact Microsoft and/or Adventure Productions Video Download Store will refund your purchase.
Q. I've received this error message, "ERROR: You've encountered error message C00D11B1 while using Windows Media Player". What do I do?
A. This is not an issue with the media store. This is a device driver issue, not a license issue. We recommend you try updating your audio device driver. Please see the following information and follow link to check the status of your sound device:
http://www.microsoft.com/windows/windowsmedia/player/webhelp/default.aspx?&mpver=11.0.6001.7000&id=C00D11B1&contextid=87&originalid=8889000A
Please contact Microsoft or your audio device manufacturer for additional support.
Conditions of Use
By accessing www.ap-stores.com or any of its sub-sites (”Web Site”), you agree to the following terms and conditions. You must not access this Web Site if you do not agree to all of the following terms and conditions. Accessing this Web Site by any means is the equivalent of your signature and indicates your acceptance of these terms and conditions and your intent to be legally bound by them.
Access and Use
All materials contained in this Web Site, including but not limited to videos available for download (“Video(s)”), are protected by rights of publicity, copyright, trademarks, service marks, patents, trade secrets or other proprietary rights and laws and must only be used for personal, non-commercial purposes. This means that you may only view or download material from this Web Site for your own use and you must keep all copyright and other proprietary notices attached to the downloaded material.
Except as expressly authorized by us, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from materials or Videos, in whole or in part, available on the Web Site. The material covered by this prohibition includes, without limitation, any text, graphics, logos, photographs, audio or video material, or stills from audiovisual material available on this Web Site. The use of materials from this Web Site on any other Web Site or networked computer environment is similarly prohibited. Notwithstanding the above, Videos may only be downloaded and stored on one (1) personal computer for each individual qualified purchase or promotion, and only be used for personal, non-commercial purposes.
Limitation of Liability
In no event shall Adventure Productions or its employees, agents, suppliers, or contractors be liable for any damages of any nature, including without limitation any consequential loss, loss of income or profit, loss of or damage to property, claims of third parties, or any other loss, cost, claim or expense of any kind or character arising out of or in connection with the use of this Web Site, its content or any Web Site with which it is linked.
Amendments to this Agreement
Adventure Productions reserves the right to change the terms, conditions and notices under which it offers the Web Site. You are responsible for regularly reviewing these terms, conditions and notices, and any other terms or notices posted on the Web Site. Your continued use of the Web Site after the effective date of such changes constitutes your acceptance of and agreement to such changes.
Miscellaneous
These Terms shall be interpreted in accordance with the laws of the State of Nevada without reference to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts of the State of Nevada or, if appropriate, the United States District Court for Washoe County of Nevada for resolution of any dispute, action, or proceeding arising in connection with this Agreement or your use or non-use of the Site, and you further irrevocably waive any right you may have to trial by jury in any such dispute, action, or proceeding. You agree that all agreements, notices, disclosures and other communications that Adventure Productions provides to you electronically satisfy any legal requirement that such communication be in writing.
These Terms contain the entire understanding of the parties regarding their subject matter, and supersede all prior and contemporaneous agreements and understandings between the parties regarding their subject matter. No failure or delay by a party in exercising any right, power or privilege under these Terms shall operate as a waiver thereof. The invalidity or unenforceability of any of these Terms shall not affect the validity or enforceability of any other of these Terms, all of which shall remain in full force and effect. |
